Privacy Policy

Aussie Tails Pet Supplies & Services operates this online platform and understands the importance of protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and services. We are committed to complying with applicable privacy laws and regulations.

Information We Collect

We collect information you provide directly to us when you use our site or services. This includes:

  • Personal identification information: such as your name, postal address, email address, and phone number, when you place an order, book a service, register an account, subscribe to our newsletter, or contact us.
  • Payment information: processed securely by third-party payment processors when you make purchases. We do not store your full payment card details on our servers.
  • Transaction information: details about products and services you purchase or inquiries you make.
  • Account information: if you create an account on our site.
  • Communications: records of your correspondence with us.

We also automatically collect certain information when you visit or use our site, including:

  • Usage data: information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
  • Device information: information about the device you use to access our site, including device identifiers.
  • Location information: if you access our site using a mobile device and have enabled location services.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services and online platform.
  • Process and fulfill your orders for pet supplies and services.
  • Manage your bookings for grooming, walking, sitting, classes, or consultations.
  • Process payments and prevent fraudulent transactions.
  • Communicate with you about your orders, bookings, account, or inquiries.
  • Send you technical notices, updates, security alerts, and administrative messages.
  • Send you promotional communications, offers, or newsletters, subject to your preferences.
  • Personalize your experience on our site.
  • Improve our site, products, and services.
  • Monitor and analyze trends, usage, and activities in connection with our site.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Aussie Tails Pet Supplies & Services and others.
  • Comply with legal obligations and enforce our terms and policies.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

  • Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us, such as payment processing, order fulfillment, data analysis, marketing, and customer service. These third parties are authorized to use your information only as necessary to provide these services.
  • Legal Compliance and Protection: We may disclose your information if we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce our agreements, terms, and policies; to protect the security or integrity of our services; or to protect the rights, property, or safety of Aussie Tails Pet Supplies & Services, our users, or others.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be disclosed or transferred as part of that transaction.
  • With Your Consent: We may share your information with your consent or at your direction.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request erasure of personal information under certain conditions.
  • Object to or restrict the processing of your personal information under certain conditions.
  • Request data portability.
  • Withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activity on our site and help us provide and improve our services. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Third-Party Links

Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us by mail at:

Aussie Tails Pet Supplies & Services
150 Latrobe Terrace
Paddington, QLD, 4064
Australia